Shipping & Returns
PRODUCTION TIME
When will my order ship? Anna Reikher jewelry is made to order and standard production time is estimated between 10-14 business days. Orders do not go into production until full payment is made.
SHIPPING RATES AND POLICIES
Anna Reikher jewelry offers delivery to more than 100 countries around the world as indicated on the order form.
below, find all of our available shipping methods by destination. Please note that the delivery time estimates do not include production times. They are strictly estimates that indicate how long your package may take to arrive after it ships. All prices exclude VAT and Sales Tax.
| Destination | Option |
Delivery Time (Business Days) |
Flat Rate |
| United States | Standard Expedited Express |
3-6 2 1 |
Free $19.99 $24.99 |
| Canada | Standard (no brokerage fees) Expedited (brokerage fees not included) Express (brokerage fees not included) |
3-8 2-3
|
$12.99
|
| Netherlands, Belgium, Germany, Luxembourg |
Standard |
2-3 1-2 1 |
$9.99 $19.99 $24.99 |
| United Kingdom | Expedited Express |
2-3 1-2 |
$14.99 $24.99 |
| Rest of EU | Standard Express |
Varies 1-3 |
$14.99 $29.99 |
| Australia, New Zealand | Standard (no brokerage fees) Expedited (brokerage fees not included) |
5-9 |
$19.99 |
| Rest of World | Standard | Varies | $34.99 |
FOREIGN TAX & DUTIES
We make every effort to minimize any import duty, tax and brokerage fees to which you may be subject. This is why we always ship your orders from the distribution center that’s closest to you or that minimizes the possible import duties you may be subject to.
We ship from the following locations:
Netherlands: EU, Asia, Africa, South America, Puerto Rico
New York: USA (excluding Puerto Rico), The Caribbean, Canada, Australia & Oceania
Order contents shipped outside of the United States or European Union will sometimes have an additional brokerage fee that will be collected upon arrival in your country’s required rate and currency. Our shipping prices are only for the cost of carriage and do not include these additional charges. Contact the carrier and the customs authority in your country for further information.
RETURNS & EXCHANGES
Anna Reikher Jewelry is dedicated to our customer service and providing the most positive shopping experience for all of our shoppers.
If there is a manufacturing defect, or if for any reason, you are unsatisfied with your purchase, please email anna.reikher@hotmail.com within 14 days of delivery for a replacement or a refund. We reserve the right to refuse any replacement requests if we believe the items are intentionally damaged or misused. If applicable, a refund or a replacment may be approved.
Once your return is received accepted, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Personalized & Custom items are always final sale.
You will be responsible for paying for your own shipping costs for returning your item. Please note, all refund excludes shipping cost. We recommend using an insured courier such as UPS, FedEx or USPS. Anna Reikher jewelry, is not responsible for items damaged or lost in transit.
CANCELLATIONS
You may cancel an order within 24 Hours of purchase for a full refund. Each piece of jewelry is handmade-to-orders, which means materials and labor have to be prepared and allocated specifically for each order. Once it's outside of that time frame, the order is considered processed and we will not be able to issue a refund.
